Our Mission.
"There are two kinds of companies, those that work to try to charge more,

and those that work to charge less.

We will be the second."
We believe that life is too noisy and admin is robbing us of our most precious resource: time.

We believe that the utilities industry is deliberatly opaque and hiding it's true costs from customers.

Arrival exists to make moving home both cheaper and easier.
CEO
Rosie KIRK

Arrival was born out of a personal journey rooted in a desire to make a difference. I spent years working within letting agents, property management, and utility companies, gaining a firsthand understanding of the challenges faced by both customers and operators.

During my time in the utilities sector, I saw how many companies were focused on hiding costs from customers, prioritising profits over transparency and fairness. It became clear to me that the system wasn’t working for the people who needed it most.
COO
Harry HANLON
‍
After a decade working in digital banking and feeling frustration that banks weren't providing real value to their customers I moved into the utilities sector.

Unfortunately what I found was far worse. Hidden fees, misleading pricing and behaviours that saw customers as nothing more than a number.

We founded Arrival to change the way an entire sector operates. Convenience and fairness above greed and confusion.
FAQ
01.
How does Arrival make money?

We make our money by charging a platform fee. This is a monthly amount that allows us to run the team, build the technology and help attract more customers and save more people more money.

02.
What is autoswitching?

You can choose to opt in to autoswitching when you sign up to Arrival. If you choose to, we'll make sure that we keep you on the lowest fixed tariff available and never let your current tariff lapse onto a more expensive rate.

03.
Do I need to do anything?

Whilst we try hard to prevent you doing anything, sometimes a paper bill may arrive at the property. If this happens, you can simply send us a photo through the app or whatsapp and our AI will automatically deal with this for you.